Comments on: Citibank changes my service, downgrades, loses me http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/ Where TV Finds the Future Sun, 06 Jul 2008 23:20:57 +0000 http://wordpress.org/?v=2.5.1 By: Robocop http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-702587 Robocop Sun, 20 Jan 2008 14:23:50 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-702587 Wow, thanks for the excellent information! Wow, thanks for the excellent information!

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]]> By: Old git http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-124043 Old git Thu, 11 Jan 2007 07:44:18 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-124043 The poverty of Citibank customer services has a basic cause. It is a mass, low-cost operation. Problems are expensive to sort, so customers are shed. And, their software management/techniques are crap - geek, not customer-oriented. I had once to resort to the UK gov. bank regulator to get a new ATM card - after trying everything else - so I could get at MY money. All the same? A pal with Bank of America was 6 months without a renewed credit card, despite many phone calls & empty promises. All banks are scheisters. Think about it. The better & easier the elctronic money-juggling systems get, the less reason for their parasitic existence. If there is a 'good' bank, I don't know it. Old git. The poverty of Citibank customer services has a basic cause. It is a mass, low-cost operation. Problems are expensive to sort, so customers are shed.

And, their software management/techniques are crap - geek, not customer-oriented.

I had once to resort to the UK gov. bank regulator to get a new ATM card - after trying everything else - so I could get at MY money.

All the same? A pal with Bank of America was 6 months without a renewed credit card, despite many phone calls & empty promises.

All banks are scheisters. Think about it. The better & easier the elctronic money-juggling systems get, the less reason for their parasitic existence.

If there is a ‘good’ bank, I don’t know it. Old git.

]]> By: TBO http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-123532 TBO Wed, 10 Jan 2007 13:30:11 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-123532 Citi sucks!!! I had a card with them for several years and when the smallest little problem came up they were completely unwilling to bend at all to help me out, even though I have charged thousands of dollars on that card and have always payed my balances punctually. Really makes me appreciate the customer service with AMEX. Seems customer service is becoming a lost art nowadays. Citi sucks!!! I had a card with them for several years and when the smallest little problem came up they were completely unwilling to bend at all to help me out, even though I have charged thousands of dollars on that card and have always payed my balances punctually.
Really makes me appreciate the customer service with AMEX. Seems customer service is becoming a lost art nowadays.

]]> By: vikas singhal http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-112884 vikas singhal Fri, 29 Dec 2006 15:46:33 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-112884 I just moved my bank from Wells Fargo to Citi bank (don't know why????) but to get anything done it takes for ever.. Everytime I call the customer support nothing gets done. They confuse me more everytime and every customer support rep has a different story to tell 1) This is a funny story - I called the citi bank customer support and gave the person my SS#. The guy came back and told me I am not in there system. I asked him to repeat back my SS# so that I can verify it with him. His response was ' Sir, We are not allowed to give SS# over the phone'. I just gave him my SS# which does not exist in there system but he was not willing to repeat what he heard from me... Was not able to talk to anyone after that.. 2) Two days later I called citi bank cstomer support again (hoping to get a different person who can help me). I said I don't have my account number but can give my SS#. I got a simple response ' Sir, we can't pull up u'r records with SS#' ..Was not transfered to anyone again and no resolution. 3) Class problem with Citi bank... They keep saying 'sorry' in every sentence 10 times for everything.. 'sir I am sorry for talking to you.. I am sorry u are banking with us.. I am so sorry for my apology ' 4) I wrote to customer support for all the problems I was facing with customer support . Got a standard reply nothing was responded about my problem but everything else was written in the e-mail like why citi bank is so great and stuff.. I guess I will any day bank with Wells Fargo.. I am soo happy I did not close my account with Wells Fargo and I am ready to move back from citi bank to WELLS FARGO :) I just moved my bank from Wells Fargo to Citi bank (don’t know why????) but to get anything done it takes for ever.. Everytime I call the customer support nothing gets done. They confuse me more everytime and every customer support rep has a different story to tell

1) This is a funny story - I called the citi bank customer support and gave the person my SS#. The guy came back and told me I am not in there system. I asked him to repeat back my SS# so that I can verify it with him. His response was ‘ Sir, We are not allowed to give SS# over the phone’. I just gave him my SS# which does not exist in there system but he was not willing to repeat what he heard from me… Was not able to talk to anyone after that..

2) Two days later I called citi bank cstomer support again (hoping to get a different person who can help me). I said I don’t have my account number but can give my SS#. I got a simple response ‘ Sir, we can’t pull up u’r records with SS#’ ..Was not transfered to anyone again and no resolution.

3) Class problem with Citi bank… They keep saying ’sorry’ in every sentence 10 times for everything.. ’sir I am sorry for talking to you.. I am sorry u are banking with us.. I am so sorry for my apology ‘

4) I wrote to customer support for all the problems I was facing with customer support . Got a standard reply nothing was responded about my problem but everything else was written in the e-mail like why citi bank is so great and stuff..

I guess I will any day bank with Wells Fargo.. I am soo happy I did not close my account with Wells Fargo and I am ready to move back from citi bank to WELLS FARGO :)

]]> By: Jason Powell http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-88793 Jason Powell Thu, 07 Dec 2006 17:05:44 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-88793 Citibank credit cards and bank account have been AWFUL to deal with. I have been a Citibank customer with both a bank account and several credite cards for over 10 years. Recently, I relocated to the UK and opened a bank account and credit card with Citibank in the UK because my company has a relationship that would make the process easier for an expat. I have had nothing but trouble. They have not responded in a timely manner, and the customer service has been virtually non-existant. Evidently, Citibank divisions do not "talk" to each other so you need to contact a different number for US bank account, US credit cards, UK bank accounts and UK credit cards. I would think a global company like Citibank would be more properly integrated. I can not see an advantage for giving them my business. I would strongly recommend using any other bank besides Citibank unless you like to be treated like crap. I'd have better luck getting elected Prime Minister than getting Citibank customer service to actually resolve on of my issues. Citibank credit cards and bank account have been AWFUL to deal with. I have been a Citibank customer with both a bank account and several credite cards for over 10 years. Recently, I relocated to the UK and opened a bank account and credit card with Citibank in the UK because my company has a relationship that would make the process easier for an expat. I have had nothing but trouble. They have not responded in a timely manner, and the customer service has been virtually non-existant.

Evidently, Citibank divisions do not “talk” to each other so you need to contact a different number for US bank account, US credit cards, UK bank accounts and UK credit cards. I would think a global company like Citibank would be more properly integrated. I can not see an advantage for giving them my business.

I would strongly recommend using any other bank besides Citibank unless you like to be treated like crap. I’d have better luck getting elected Prime Minister than getting Citibank customer service to actually resolve on of my issues.

]]> By: Custserv » Consumer Watch: Credit Cards - The New Competitive Edge http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-26717 Custserv » Consumer Watch: Credit Cards - The New Competitive Edge Tue, 10 Oct 2006 04:06:38 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-26717 [...] He had two Citibank credit cards. One day, without the customer knowing about it, the bank just decided to change one of the cards from a regular account to a business account. What happened was with the changed card, the customer could no longer transact online from a Mac. He called tech support and was made to do things that supposedly would solve the problem. Nothing did. So he closed that card account. He said, “Citibank changes my service, downgrades, loses me.” The sad part was that he was let go easily. [...] [...] He had two Citibank credit cards. One day, without the customer knowing about it, the bank just decided to change one of the cards from a regular account to a business account. What happened was with the changed card, the customer could no longer transact online from a Mac. He called tech support and was made to do things that supposedly would solve the problem. Nothing did. So he closed that card account. He said, “Citibank changes my service, downgrades, loses me.” The sad part was that he was let go easily. [...]

]]> By: JDB http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-26478 JDB Mon, 09 Oct 2006 18:30:42 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-26478 This is what happens when so much development work is done offshore. It's cheaper, so it seems like a good deal to the big companies. But it's not for the consumer. Eventually they'll see the light. This is what happens when so much development work is done offshore. It’s cheaper, so it seems like a good deal to the big companies. But it’s not for the consumer. Eventually they’ll see the light.

]]> By: A.C. http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-22975 A.C. Mon, 02 Oct 2006 15:59:06 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-22975 I was a happy AT&T DSL customer at 19.95/month. My service agreement with them was set to expire and they offered 2 options: 1) try out their higher speed service at 17.95/month - or - 2) continue with the 1.5Mb/sec service for $34.95/month. My line (because of loading coils) doesn't go any faster than 1.2Mb/sec - and AT&T knows this. After speaking to an AT&T rep, we determined that the $34.95/month service was the only option AT&T offered me. I promptly cancelled my AT&T DSL and immediately switched to DSL Extreme for $12.95/month! Eat **** AT&T! I was a happy AT&T DSL customer at 19.95/month.

My service agreement with them was set to expire and they offered 2 options: 1) try out their higher speed service at 17.95/month - or - 2) continue with the 1.5Mb/sec service for $34.95/month.

My line (because of loading coils) doesn’t go any faster than 1.2Mb/sec - and AT&T knows this.

After speaking to an AT&T rep, we determined that the $34.95/month service was the only option AT&T offered me.

I promptly cancelled my AT&T DSL and immediately switched to DSL Extreme for $12.95/month!

Eat **** AT&T!

]]> By: Erik http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-21917 Erik Sat, 30 Sep 2006 16:37:53 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-21917 Did you try using a user-agent switcher in Firefox? Sometimes you can essentially fake sites into thinking you're using IE. Still, whether that works or not, it's pathetic when gargantuan companies like Citi do stupid things like this. It's not like they don't have the resources to make a website work properly. Did you try using a user-agent switcher in Firefox? Sometimes you can essentially fake sites into thinking you’re using IE. Still, whether that works or not, it’s pathetic when gargantuan companies like Citi do stupid things like this. It’s not like they don’t have the resources to make a website work properly.

]]> By: thephoenixchannel http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-21229 thephoenixchannel Fri, 29 Sep 2006 12:23:30 +0000 http://www.lostremote.com/2006/09/28/citibank-changes-my-service-downgrades-support-loses-me/#comment-21229 i think you've just been referred to as a "nut". i think you’ve just been referred to as a “nut”.

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