Citibank changes my service, downgrades, loses me
Steve Safran September 28th, 2006
Get this: I have two different Citibank credit cards. I have always been able to check my accounts online. Recently, Citibank decided to change one of my cards from a regular account to a business account. (Keep that in mind: they decided.) All of a sudden, I can’t access that changed account from a Mac. A call to Citibank refers me to their tech support. Their tech support says they don’t support Safari browsers. (Even though it works on their other card and worked on the old card.) They suggest I contact my ISP, Comcast - which is obviously not the problem. They suggest I use IE or Firefox. Neither work. So, I have to cancel my card because I can’t bank with them online anymore. One card works, one doesn’t. Same company and nobody seems to care about keeping me. Think of all the money they spend getting customers, and all the money they earn from our transactions. Think how easy it is to keep us. They had to actively change to lose me. And they did.
23 Comments Add your own
1. Mike Escutia | September 28th, 2006 at 10:56 am
Cancel both cards and get new cards elsewhere. That’ll teach ‘em.
2. Keith Johansen | September 28th, 2006 at 11:37 am
Actually I had a similar experience. I had a credit card that originated from a couple of mergers ago. Along the way I created an online account which worked for years through the mergers. Recently they issued me a new account number. At the same time I needed to get my password reset (which requires your account number). Because I did not “Activate” my new account number under my online account name, the password could not be reset. In addition, the only solution Tech Support would offer is either a) Create a new online account or b) wait three-five days for the old online account to be deleted.
3. thomas | September 28th, 2006 at 1:12 pm
Its a giant circle, people from company A move to company B and from B to A, so it really, its not like moving sticks it to em. consumers should no longer be loyal to any corporation because God knows they will not be loyal to you.
4. me | September 28th, 2006 at 1:31 pm
Don’t cancel the cards it will ruin your credit history.
But yeah I’d leave too, some of these companies come up with the weirdest rules sometimes
5. Alyssa | September 28th, 2006 at 1:45 pm
MBNA has been OK for me. Online stuff has usualy gone well with them.
6. chris | September 28th, 2006 at 4:51 pm
OH….And I love the Citi Credit card ads in the google ads to the right. Priceless! (oops wrong ad campaign!)
7. thephoenixchannel | September 28th, 2006 at 6:26 pm
does this mean that all the trinkets i’ve recently charged to my brand new LR citibank visa card will have to be forfeited?
8. Mike | September 28th, 2006 at 11:37 pm
It’s like when you grab a bunch of peanuts, and one of them lands on the floor. You still have a dozen peanuts in your hand.
Their spending on customer acquisition may be measureable in dollars per customer acquired, but it’s a bulk transaction.
9. thephoenixchannel | September 29th, 2006 at 5:23 am
i think you’ve just been referred to as a “nut”.
10. Erik | September 30th, 2006 at 9:37 am
Did you try using a user-agent switcher in Firefox? Sometimes you can essentially fake sites into thinking you’re using IE. Still, whether that works or not, it’s pathetic when gargantuan companies like Citi do stupid things like this. It’s not like they don’t have the resources to make a website work properly.
11. A.C. | October 2nd, 2006 at 8:59 am
I was a happy AT&T DSL customer at 19.95/month.
My service agreement with them was set to expire and they offered 2 options: 1) try out their higher speed service at 17.95/month - or - 2) continue with the 1.5Mb/sec service for $34.95/month.
My line (because of loading coils) doesn’t go any faster than 1.2Mb/sec - and AT&T knows this.
After speaking to an AT&T rep, we determined that the $34.95/month service was the only option AT&T offered me.
I promptly cancelled my AT&T DSL and immediately switched to DSL Extreme for $12.95/month!
Eat **** AT&T!
12. JDB | October 9th, 2006 at 11:30 am
This is what happens when so much development work is done offshore. It’s cheaper, so it seems like a good deal to the big companies. But it’s not for the consumer. Eventually they’ll see the light.
13. Custserv » Consumer&hellip | October 9th, 2006 at 9:06 pm
[...] He had two Citibank credit cards. One day, without the customer knowing about it, the bank just decided to change one of the cards from a regular account to a business account. What happened was with the changed card, the customer could no longer transact online from a Mac. He called tech support and was made to do things that supposedly would solve the problem. Nothing did. So he closed that card account. He said, “Citibank changes my service, downgrades, loses me.” The sad part was that he was let go easily. [...]
14. Jason Powell | December 7th, 2006 at 10:05 am
Citibank credit cards and bank account have been AWFUL to deal with. I have been a Citibank customer with both a bank account and several credite cards for over 10 years. Recently, I relocated to the UK and opened a bank account and credit card with Citibank in the UK because my company has a relationship that would make the process easier for an expat. I have had nothing but trouble. They have not responded in a timely manner, and the customer service has been virtually non-existant.
Evidently, Citibank divisions do not “talk” to each other so you need to contact a different number for US bank account, US credit cards, UK bank accounts and UK credit cards. I would think a global company like Citibank would be more properly integrated. I can not see an advantage for giving them my business.
I would strongly recommend using any other bank besides Citibank unless you like to be treated like crap. I’d have better luck getting elected Prime Minister than getting Citibank customer service to actually resolve on of my issues.
15. vikas singhal | December 29th, 2006 at 8:46 am
I just moved my bank from Wells Fargo to Citi bank (don’t know why????) but to get anything done it takes for ever.. Everytime I call the customer support nothing gets done. They confuse me more everytime and every customer support rep has a different story to tell
1) This is a funny story - I called the citi bank customer support and gave the person my SS#. The guy came back and told me I am not in there system. I asked him to repeat back my SS# so that I can verify it with him. His response was ‘ Sir, We are not allowed to give SS# over the phone’. I just gave him my SS# which does not exist in there system but he was not willing to repeat what he heard from me… Was not able to talk to anyone after that..
2) Two days later I called citi bank cstomer support again (hoping to get a different person who can help me). I said I don’t have my account number but can give my SS#. I got a simple response ‘ Sir, we can’t pull up u’r records with SS#’ ..Was not transfered to anyone again and no resolution.
3) Class problem with Citi bank… They keep saying ’sorry’ in every sentence 10 times for everything.. ’sir I am sorry for talking to you.. I am sorry u are banking with us.. I am so sorry for my apology ‘
4) I wrote to customer support for all the problems I was facing with customer support . Got a standard reply nothing was responded about my problem but everything else was written in the e-mail like why citi bank is so great and stuff..
I guess I will any day bank with Wells Fargo.. I am soo happy I did not close my account with Wells Fargo and I am ready to move back from citi bank to WELLS FARGO
16. TBO | January 10th, 2007 at 6:30 am
Citi sucks!!! I had a card with them for several years and when the smallest little problem came up they were completely unwilling to bend at all to help me out, even though I have charged thousands of dollars on that card and have always payed my balances punctually.
Really makes me appreciate the customer service with AMEX. Seems customer service is becoming a lost art nowadays.
17. Old git | January 11th, 2007 at 12:44 am
The poverty of Citibank customer services has a basic cause. It is a mass, low-cost operation. Problems are expensive to sort, so customers are shed.
And, their software management/techniques are crap - geek, not customer-oriented.
I had once to resort to the UK gov. bank regulator to get a new ATM card - after trying everything else - so I could get at MY money.
All the same? A pal with Bank of America was 6 months without a renewed credit card, despite many phone calls & empty promises.
All banks are scheisters. Think about it. The better & easier the elctronic money-juggling systems get, the less reason for their parasitic existence.
If there is a ‘good’ bank, I don’t know it. Old git.
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