Yahoo responds to backlash over TV redesign
Cory Bergman December 3rd, 2006
Lost Remote wasn’t the only place where people had a negative reaction to the redesigned Yahoo TV section. Users went to town in Yahoo’s own blog post announcing the new look, and now Yahoo says it’s looking at the feedback and already making changes, from load time to usability. “Please bear with us,” blogged Yahoo’s Sal Taylor Kydd. “And keep the suggestions coming!” A good example of a company taking immediate action based upon public user feedback.
2 Comments Add your own
1. Gary Goodwin | December 11th, 2006 at 7:54 pm
It is not a good example of a company listening to customer feedback. They should have never forced us to use the beta. They should have worked out the kinks first. What is shows is their complete arrogance and disregard for their customers who have now left in droves for other TV sites and eventually replacing ALL YAHOO SERVICES with others who pay attention and respect their customers. Get a clue yahoo.
Gary Goodwin
gary.goodwin@gmail.com
2. Allen | December 18th, 2006 at 11:13 pm
If Yahoo looked at only a fraction of the very negative comments, they would realize they have a disaster on their hands. They have lost and will continue to lose significant numbers of eyeballs. They never should have changed the TV listing format. They now seem a company adrift and headed for the shoals.
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