Comments on: iTunes overwhelmed at Christmas http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/ Where TV Finds the Future Sat, 06 Sep 2008 20:41:22 +0000 http://wordpress.org/?v=2.5.1 By: Ratboy http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-700479 Ratboy Sat, 19 Jan 2008 12:30:38 +0000 http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-700479 Wow, thanks for the excellent information! Wow, thanks for the excellent information!

]]> By: Safran http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111670 Safran Thu, 28 Dec 2006 13:05:05 +0000 http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111670 Regardless of what the problem was, I still find this inexcusable. And nobody's more of a Mac guy than I. There's no excuse for a company (let alone a computer company) to have this sort of malfunction. Keep in mind that the average person doesn't know about servers or Akamai or the like. Many probably thought there was a problem with their *own* computers. Causing annoyance and confusion at Christmas is a major misstep. It happened to me several years ago when I purchased a TiVo. Couldn't log in to register for days because they were overwhelmed. Nearly returned the thing. Regardless of what the problem was, I still find this inexcusable. And nobody’s more of a Mac guy than I. There’s no excuse for a company (let alone a computer company) to have this sort of malfunction. Keep in mind that the average person doesn’t know about servers or Akamai or the like. Many probably thought there was a problem with their *own* computers. Causing annoyance and confusion at Christmas is a major misstep.

It happened to me several years ago when I purchased a TiVo. Couldn’t log in to register for days because they were overwhelmed. Nearly returned the thing.

]]> By: Dan http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111314 Dan Thu, 28 Dec 2006 05:25:50 +0000 http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111314 Tim, I doubt it was a computing issue. The bandwidth requirements were probably way over the top, both incoming and outgoing. And if I'm not mistaken, Apple doesn't handle the traffic themselves, it's done by Akamai. Dan Tim,

I doubt it was a computing issue.
The bandwidth requirements were probably
way over the top, both incoming and outgoing.
And if I’m not mistaken, Apple doesn’t handle the
traffic themselves, it’s done by Akamai.

Dan

]]> By: Tim http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111266 Tim Thu, 28 Dec 2006 04:19:57 +0000 http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111266 Being a mainframe support guy, I have to point out that mainframes can handle web serving very well, and are absolutely built to handle large loads and scale well. The system I use (z/OS) comes with a workload manager and a web server that is WLM-enabled so that multiple instances of web server code can be started or stopped as load dictates. Not that Apple would be caught dead using one, probably, but it could have saved them a lot of hassle. Being a mainframe support guy, I have to point out that mainframes can handle web serving very well, and are absolutely built to handle large loads and scale well. The system I use (z/OS) comes with a workload manager and a web server that is WLM-enabled so that multiple instances of web server code can be started or stopped as load dictates.

Not that Apple would be caught dead using one, probably, but it could have saved them a lot of hassle.

]]> By: Chip Mahaney http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111257 Chip Mahaney Thu, 28 Dec 2006 03:59:57 +0000 http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111257 For my 11-year-old son with a brand new Nano, the Christmas Day crashes on iTunes were no fun. But by this morning, everything appeared to be stable and functional again. For my 11-year-old son with a brand new Nano, the Christmas Day crashes on iTunes were no fun. But by this morning, everything appeared to be stable and functional again.

]]> By: Dan http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111115 Dan Thu, 28 Dec 2006 01:12:04 +0000 http://www.lostremote.com/2006/12/27/online-shoppers-overwhelm-itunes/#comment-111115 Nice problem to have , actually. It's relatively easy in the online world to scale up or down your customer order processing. Try that at Tower Records etc. 10 new employees today, laid off tomorrow? 5 new cash register stations? Put them where exactly? Although I do miss going there. Ah well . . . . Dan Nice problem to have , actually.
It’s relatively easy in the online world to scale up or down
your customer order processing.
Try that at Tower Records etc.
10 new employees today, laid off tomorrow?
5 new cash register stations? Put them where exactly?
Although I do miss going there.
Ah well . . . .

Dan

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