Archive for April 24th, 2007

Service in an on-demand world

Ok, I know I’m not supposed to be blogging on my honeymoon, but she’s typing away on her Blackberry, so here goes. We’re spending some luxurious days here at the Four Seasons in Maui. The service is impeccable, as you might expect, in constrast to the typical service you may receive at many establishments with 20-something employees these days. Unlike the Four Seasons staff — which will always go out of their way to ask you if you need anything — today’s average service employee usually only responds to you when asked for help. It’s a frustrating development for many of us — especially for baby boomers — but as Rex suggested to me a few weeks ago, perhaps it’s a derivative of today’s on-demand media culture. Young people are accustomed to asking for things — their media is pulled, not pushed — and by extension, their approach to service is normal for them, not rude. But it’s always nice to revert to the old ways of doing things: push service, not pulled. Back to my Mai Tai…

5 comments April 24th, 2007

Married!

Kate and me moments after the ceremony in Makena, Maui…

Thanks everyone for your kind comments and emails!

21 comments April 24th, 2007

Photojournalist (PT), KCPQ-TV

Seattle

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Dir. of New Media, KRIS Communications

Corpus Christi, TX

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Nominate a digital media ‘Rising Star’

OMMA magazine is looking for people to highlight for their upcoming “Rising Media Stars of 2007″ edition:

Are you tearing up the digital media space? Do extraordinary leadership skills and radical thinking come naturally to you? Is the person in the next cubicle over brimming with unusual ideas and insights? Do you know someone with the requisite passion and pluck to navigate the choppy online media seas? We are looking for people who don’t settle for conventional strategies and who exceed their own and others’ expectations.

I say we nominate “You.” Email your submissions to: ommamagazine@mediapost.com. Deadline for entries is Monday, April 30. (Thanks, SKM)

Add comment April 24th, 2007

Two more NYC radio hosts in trouble for racial remarks

CBS Radio has suspended Jeff Vandergrift and Dan Lay, hosts of the New York City FM-radio morning show, after the two prank-called a Chinese restaurant and used some seriously inappropriate language. The call aired on their show, “The Dog House with JV and Elvis” on April 5, a day after Imus’s notorious remarks about the Rutgers women’s basketball team. They then replayed the prank call - six minutes long - last Thursday. According to the New York Times:

… a series of apparently unsuspecting employees of a Chinese restaurant are berated by a caller who tells one woman he would like to “come to your restaurant” to see her naked, especially a part of her body he refers to as “hot, Asian, spicy.” The caller also attempts to order “flied lice,” brags of his prowess in kung fu and repeatedly curses at several employees.

Much as was the case in the Imus controversy, an advocacy group led the charge. On Sunday, the New York chapters of the Organization of Chinese Americans called on CBS Radio to fire Vandergrift, Lay and the show’s producer.

8 comments April 24th, 2007

Nexpo: Using video in changing publishing models

The panel at this morning’s video session at Nexpo covered a lot of ground for newspapers who are exploring the space. Presenters (and their presentations) included:

  • Joel Rochon, Newsroom Systems Manager, Tucson Citizen (Moderator)
  • Keven Roach, AP (AP online video plans and future)
  • Anne Saul, News Systems Editor, Gannett (Training newsrooms for video production)
  • John Yemma, Deputy ME for Multimedia, Boston Globe (Building an integrated video operation)
  • Fred Reitberger, Apple Senior Systems Engineer, Apple (Nuts and bolts presentation on hardware and technology specs)

Summaries, impressions and observations after the jump.

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