Comments on: Update: CompUSA sends Heaton a gift certificate

By: Andy Wood

Andy Wood — Fri, 21 Dec 2007 17:49:04 +0000

I purchased a Kensington wireless mouse yesterday for my wife’s Christmas gift…..You guessed it. It didn’t work. CompUSA comment. “so sorry all sales are final” This is how good old Carlos Slim, a Mexican national, got to be the richest man in the world…fraud. This is also why we need to deport the 35 million illegals in our country!

Andy from El Paso Tx 10 minutes from the Mexican border.

By: jean

jean — Sun, 21 Oct 2007 05:51:33 +0000

OH MY, I had no idea. I just bought a Mac. from CompUSA, and I’m having some problems. Who should I turn to??

By: davej

davej — Sat, 20 Oct 2007 03:27:23 +0000

Those few of you that back ConUSA and their deceptive warranties and liquidation policies are flat wrong on this issue. The power of the people is the only way to see this. Open you eyes and look at what is happening. Alot of regular folks have gotten ripped off. They got me for about $80 on a bunk PCI wireless network adapter.

The sucker based ponzy scheme ConUSA has engaged in is now in the final stages. Their reputation and brand is toast and their business collapsing. It reminds me of Enron but in a power to people kinda way. Pissing off to many good old Americans on rebates landed them in court. ConUSA lost and and the people got Justice. So at this point are you going to believe a thief or a regular guy?

Fast forward…… More recently CompUSA stores are being liquidated left and right. Word has gotten that CompUSA is shady. Death is almost done devouring the con artists at CompUSA. It won’t be long before the average schmo is protected. All the CompUSA will be closed.

I hate it when fockers buy American brands that took years to build and then use them to rip off the American people. I’m sure another company will fill the vacuum. Let hope they have more heart than the owner and management at CompUSA did.

By: Sissy

Sissy — Thu, 09 Aug 2007 21:32:08 +0000

I say, y’all are a bunch of bores, get a life!

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By: John Smiff

John Smiff — Thu, 07 Jun 2007 12:26:03 +0000

“especially on Digg”
Uhh, it’s Digg, that user base specializes in arm chairing stories they have no clue about to death. Throw up a story about something shiny and they will forget why they judged you from the comfort of a parental basement in the first place.

By: Mike

Mike — Thu, 07 Jun 2007 06:30:29 +0000

Despite the resolution, I still won’t shop at CompUSA again … oh wait, I decided not to do that ever again almost 8 years ago.

Seeing the power consumers exercised is the one good result of this story. It’s unfortunate that a company would correct a mistake only when it becomes public like this. Eventually they might realize that there’s not an unlimited pool of people they can disappoint.

By: gw

gw — Wed, 06 Jun 2007 17:57:28 +0000

A couple of years ago, I bought a item that was a open box item from Best Buy, figuring I got a good deal on a returned item. When I tried to install it, I noticed that it was the wrong model, a version, that was about half the cost at retail(40 vs 80), store security basically refused to refund the item, thinking that I was the one that swapped the cheaper one out, and calling me the thief.

By: Safran

Safran — Wed, 06 Jun 2007 17:31:21 +0000

Will: I suppose that’s one way to look at it. Another way to look at it is that bloggers are now consumer reporters. If you had come to me with the same story, I would have reported it and I bet the same thing would have happened. Yes, some bloggers have a voice and some influence now. Isn’t that good?

By: wraith808

wraith808 — Wed, 06 Jun 2007 16:03:44 +0000

I bought at CompUSA during the liquidation and *tried* to check my item- not just to make sure it was there, but to make sure it worked. They did everything in their power to make it as difficult as possible, and to dissuade me from taking up their precious time. You can’t win either way.

By: will

will — Wed, 06 Jun 2007 14:47:36 +0000

This episode only proves that ‘connected’ bloggers can raise enough of a ruckus to get someone to do the right thing. For the rest of us, it’s just free entertainment. If such a thing happened to us, we’d be on our own.

By: discreet_chaos

discreet_chaos — Wed, 06 Jun 2007 05:53:31 +0000

Perhaps it’s the viral nature of the web or maybe I’m missing something, but nowhere do I see Terry or Steve saying that it was an open box. Though, it does seem that because the letter from CompUSA mentions it as a possibility, a lot of people have assumed it as fact.

By: Jon

Jon — Wed, 06 Jun 2007 05:37:34 +0000

I just have to say in regards to the people that say he should have opened the camera and inspected it.

I work for a CompUSA and the way that policy is done is once the camera has been paid for, it is then taken out of lockup and handed to the customer. Up until that point, the demo model is the only thing they’re allowed to touch. Do I think the policy is fair. No. It’s time consuming and insulting to most. Most likely what happened with the camera is someone who worked at that store, stole the camera and left the box on the shelf to not arouse anyone’s attention. I have seen instances in CompUSA and other retailers where someone buys a laptop and comes back stating that instead of a computer, there was a book or a stack of magazines instead. Did this customer try to rip us off. No, again, it all falls on internal theft and misdirection.

By: sigh

sigh — Wed, 06 Jun 2007 03:59:18 +0000

so let me get this straight. you all expect a under paid, under trained, and over worked staff to really give 2 sense about your 300 dollars. not to mention the fact that they are all losing thier jobs due to the store closing. bottom line is the camera was bought as a extremly discounted price with none of those stupid mail in rebates and on top of that it was open box. he should of checked the box plain and simple.

as far as keeping a good relations with thier customers, compusa is going out of business. in 8 months they wont be around plain and simple. in the last year they have laid off 70% of thier entire workforce. gone from 229 stores down to 126. with an additional 40 stores slated to close. anyone who buys anything from compusa at this point is taking a big risk with the product and execting anything different is being stupid.

By: Steve Safran

Steve Safran — Wed, 06 Jun 2007 02:14:16 +0000

#19 is now referring to a #18 that was removed from the board due to objectionable content.

LR never takes down posts because of people’s opinions or even due to outright rudeness. (Just see the original thread!) But we do take down personal attacks and profanities.

Unless, of course, they’re about the FCC. Then I’m cool with ‘em.

You get the point. There are a lot of newcomers here because of this thread, and you’re welcome to LR House. We only ask that you keep it clean.