Comments on: A sneak peak at the Verizon FiOS 2.0 guide http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/ Where TV Finds the Future Sun, 06 Jul 2008 21:41:01 +0000 http://wordpress.org/?v=2.5.1 By: Dan http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-951900 Dan Mon, 12 May 2008 16:45:59 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-951900 This weekend, I was trying to order a movie on VOD. Due to the lack of responsiveness, I clicked through too many times and inadvertently ordered a movie I didn't want. There was no way to reverse it on screen. Turns out I have to wait until my bill comes to reverse it. The tech said that I was the first person ever to claim that the slow responsiveness resulted in a mis-selected movie. BS! He said that he was unaware that the slow responsiveness was an issue. I said, read the thousands of blogs, forums, and complaints on the web ... just google "fios remote slow". She said, well there's lots of blogs out there. Verizon is either stupid of ignoring a lot of valuable, free market research. This weekend, I was trying to order a movie on VOD. Due to the lack of responsiveness, I clicked through too many times and inadvertently ordered a movie I didn’t want. There was no way to reverse it on screen. Turns out I have to wait until my bill comes to reverse it.

The tech said that I was the first person ever to claim that the slow responsiveness resulted in a mis-selected movie. BS!

He said that he was unaware that the slow responsiveness was an issue. I said, read the thousands of blogs, forums, and complaints on the web … just google “fios remote slow”. She said, well there’s lots of blogs out there.

Verizon is either stupid of ignoring a lot of valuable, free market research.

]]> By: Stan http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-910048 Stan Tue, 22 Apr 2008 14:00:31 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-910048 where can I get a copy of the manual for the RC1445301/00B remote where can I get a copy of the manual for the RC1445301/00B remote

]]> By: CK http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-851655 CK Mon, 07 Apr 2008 01:39:15 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-851655 Everything said above, and more. We are way past the sneak peek point, people. We are dreaming if we think Verizon gives a rat's rear end about complaints. Believe me, if Cablevision had a multi-room DVR, we'd switch back like a shot. All the problems we had with them, we now have with FIOS, plus.... Sound quality is not consistent within a program anymore. The newest quirk, when we delete recorded programs from the DVR, they are not removed, and keep occupying space! Spent almost 2 hours this morning waiting for IMG to update, total waste of time. Tech keeps apologizing. I feel sorry for the techs and reps - that's all they can do. What kind of service can VZ expect them to provide when the product is crap? Everything said above, and more. We are way past the sneak peek point, people. We are dreaming if we think Verizon gives a rat’s rear end about complaints. Believe me, if Cablevision had a multi-room DVR, we’d switch back like a shot. All the problems we had with them, we now have with FIOS, plus…. Sound quality is not consistent within a program anymore. The newest quirk, when we delete recorded programs from the DVR, they are not removed, and keep occupying space! Spent almost 2 hours this morning waiting for IMG to update, total waste of time. Tech keeps apologizing. I feel sorry for the techs and reps - that’s all they can do. What kind of service can VZ expect them to provide when the product is crap?

]]> By: NJDan http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-715965 NJDan Mon, 28 Jan 2008 04:18:35 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-715965 ...terribly slow. They claim a 2/10 second response time in their press release...it's actually 3 seconds (I've measured). It's impossible to scroll through the channel listings because of the non-intuitive extra-large center listing. When I'm scrolling through channels, I don't want to look at the center listing, I want to look at the next one on the bottom or the top. It's very hard to read those when the entire screen is being taken up by the stupid box in the middle. Argh! …terribly slow. They claim a 2/10 second response time in their press release…it’s actually 3 seconds (I’ve measured).

It’s impossible to scroll through the channel listings because of the non-intuitive extra-large center listing. When I’m scrolling through channels, I don’t want to look at the center listing, I want to look at the next one on the bottom or the top. It’s very hard to read those when the entire screen is being taken up by the stupid box in the middle.

Argh!

]]> By: DABerg913 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-699521 DABerg913 Fri, 18 Jan 2008 22:13:08 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-699521 I'm glad I'm not the only one who hates this change. Go back to the old one and just add a page down feature. How stupid is it to put the detail box in the middle of the screen!?! That totally negates the value of either the top or bottom portions, since you can only read one at a time. So now your field of vision is only 3 lines! To add insult to injury, now you need 2 clicks to get back to the program, and you still have to wait for that last info window to time out. Looks like another case of cost savings by outsourcing to the low bid! If I wasn't locked into a 2-year deal, I'd go back to Comcast in protest! I’m glad I’m not the only one who hates this change. Go back to the old one and just add a page down feature. How stupid is it to put the detail box in the middle of the screen!?! That totally negates the value of either the top or bottom portions, since you can only read one at a time. So now your field of vision is only 3 lines! To add insult to injury, now you need 2 clicks to get back to the program, and you still have to wait for that last info window to time out. Looks like another case of cost savings by outsourcing to the low bid! If I wasn’t locked into a 2-year deal, I’d go back to Comcast in protest!

]]> By: a http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-697876 a Fri, 18 Jan 2008 00:11:53 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-697876 god is this awful. it's unbelievably slow. i hate the layout. re: "The box in the center in the full and half-screen guides is awful; it makes it much more difficult to read and browse the listings. Also, why does the program information show up when one program ends and the next begins?" you could not be more right. the "double" guide is annoying. it just feels as if its more difficult to maneuver now. it all blends together. i hate the information in the middle of the screen. when the info was in the upper right you could just skip right past it and it wouldn't bother you unless you wanted to read it. now it's always there no matter what breaking up the browsing. god is this awful. it’s unbelievably slow. i hate the layout.

re: “The box in the center in the full and half-screen guides is awful; it makes it much more difficult to read and browse the listings. Also, why does the program information show up when one program ends and the next begins?”
you could not be more right.
the “double” guide is annoying. it just feels as if its more difficult to maneuver now. it all blends together. i hate the information in the middle of the screen. when the info was in the upper right you could just skip right past it and it wouldn’t bother you unless you wanted to read it. now it’s always there no matter what breaking up the browsing.

]]> By: Chris http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-696259 Chris Thu, 17 Jan 2008 04:14:06 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-696259 I was forced to use this new IMG this morning when I woke up... unbelievably SUCKY. Main issues: 1 SLOW 2 I can't delete the channels I'm not subscribed to (HBO, Cinemax, Sports, HD packages) and the ones I hate (spanish, military history, and the god channels).... they ALWAYS show up in the guide which is absolutely HORRIBLE. I can't browse for a movie now... it's too much of a pain in the ass.... just god-awful.... the channels thing REALLY pisses me off... even if I favorite all the ones I watch... the guide STILL shows me what's on HBO and Cinemax... I don't CARE what's on those channels because I don't subscribe! I'm so friggin' frustrated just TYPING this. 3 SLOW..... SLOWWWWWWWWWWW. 4 TWO GUIDE VIEWS? One full-screen, one vertically half? When I go into the guide, and get out of the guide, I want to see the TV full-screen again.... not a second view of the guide (which is actually faster than the full-screen guide). What a pain in my ass. 5 the options are sooooo limited. I can't save anything, I can't do anything.... But... Isn't it great that the MARKETPLACE is the first thing you see when you click "MENU".... I wonder what their purpose was.... surely couldn't be to get extra money, now could it? Verizon, bite me. If it ain't broke.... don't fix it. And since it's broke now.... FIX IT. I was forced to use this new IMG this morning when I woke up… unbelievably SUCKY.

Main issues:
1 SLOW
2 I can’t delete the channels I’m not subscribed to (HBO, Cinemax, Sports, HD packages) and the ones I hate (spanish, military history, and the god channels)…. they ALWAYS show up in the guide which is absolutely HORRIBLE. I can’t browse for a movie now… it’s too much of a pain in the ass…. just god-awful…. the channels thing REALLY pisses me off… even if I favorite all the ones I watch… the guide STILL shows me what’s on HBO and Cinemax… I don’t CARE what’s on those channels because I don’t subscribe! I’m so friggin’ frustrated just TYPING this.
3 SLOW….. SLOWWWWWWWWWWW.
4 TWO GUIDE VIEWS? One full-screen, one vertically half? When I go into the guide, and get out of the guide, I want to see the TV full-screen again…. not a second view of the guide (which is actually faster than the full-screen guide). What a pain in my ass.
5 the options are sooooo limited. I can’t save anything, I can’t do anything….

But…

Isn’t it great that the MARKETPLACE is the first thing you see when you click “MENU”…. I wonder what their purpose was…. surely couldn’t be to get extra money, now could it?

Verizon, bite me.

If it ain’t broke…. don’t fix it.

And since it’s broke now…. FIX IT.

]]> By: Anonymous http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-695244 Anonymous Wed, 16 Jan 2008 23:07:55 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-695244 Agreeing with Jonathan about the favorites. Unlike the old IMG, this new thing can't go from last to first (or first to last) without going through all the channels in between. Can I unbrick my tv service? Agreeing with Jonathan about the favorites. Unlike the old IMG, this new thing can’t go from last to first (or first to last) without going through all the channels in between.

Can I unbrick my tv service?

]]> By: Anonymous http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-695233 Anonymous Wed, 16 Jan 2008 23:01:36 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-695233 I woke up this morning to the new "Interactive Media Guide." At first, I was intrigued; then, it turned to incredible dissatisfaction. I saw the change coming, but I didn't think it would be this bad. The new guide tries to look nicer, and it does to some degree, but its faults are just too numerous. The first few times I pressed my Favorites button, it gave me all the channels, as if I pressed the Guide button. For a moment, I thought there were no more Favorites, but the faves finally returned. The new guide is also way slower to respond. With the old guide, the remote light flashed on the box, and the menu popped up quickly. On this new guide, the remote light on the box stays lit for a few seconds before the menu/guide/info (i.e. everything) finally appears on the screen. It is flat out SLOW, all around, everything which way, altogether. The new organization is terrible. The box in the center in the full and half-screen guides is awful; it makes it much more difficult to read and browse the listings. Also, why does the program information show up when one program ends and the next begins? I can see why they used it, but at least give the option to turn that off. If I want to know what the new show/episode is, pressing the Info button is easy enough. There's a reason this became a cliche: "If it ain't broke, don't fix it." I woke up this morning to the new “Interactive Media Guide.” At first, I was intrigued; then, it turned to incredible dissatisfaction. I saw the change coming, but I didn’t think it would be this bad.

The new guide tries to look nicer, and it does to some degree, but its faults are just too numerous. The first few times I pressed my Favorites button, it gave me all the channels, as if I pressed the Guide button. For a moment, I thought there were no more Favorites, but the faves finally returned.

The new guide is also way slower to respond. With the old guide, the remote light flashed on the box, and the menu popped up quickly. On this new guide, the remote light on the box stays lit for a few seconds before the menu/guide/info (i.e. everything) finally appears on the screen. It is flat out SLOW, all around, everything which way, altogether.

The new organization is terrible. The box in the center in the full and half-screen guides is awful; it makes it much more difficult to read and browse the listings. Also, why does the program information show up when one program ends and the next begins? I can see why they used it, but at least give the option to turn that off. If I want to know what the new show/episode is, pressing the Info button is easy enough.

There’s a reason this became a cliche: “If it ain’t broke, don’t fix it.”

]]> By: tammy http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-681545 tammy Fri, 11 Jan 2008 21:56:50 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-681545 PLEASE GO BACK TO THE ORIGINAL OR QUICKLY FIX THE NEW GUIDE!!! Absolutely TERRIBLE. Problems: 1) Serious visual overload caused by a poor choice of colors and fonts 2) SLOW. 3) SLOW 4) SO SLOW IT APPEARS LIKE YOUR TV IS ON DIAL-UP Hopefully someone at Verizon will get the picture [literally] and either fix it with a quick upgrade, or go back to the original unti all the kinks are worked out. PLEASE GO BACK TO THE ORIGINAL OR QUICKLY FIX THE NEW GUIDE!!! Absolutely TERRIBLE. Problems:
1) Serious visual overload caused by a poor choice of colors and fonts
2) SLOW.
3) SLOW
4) SO SLOW IT APPEARS LIKE YOUR TV IS ON DIAL-UP
Hopefully someone at Verizon will get the picture [literally] and either fix it with a quick upgrade, or go back to the original unti all the kinks are worked out.

]]> By: alicia http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-676514 alicia Thu, 10 Jan 2008 01:44:32 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-676514 I hate it, it just garbage its not user friendly, we hate the magnifier.FOR THE LOVE OF GOD!!!!!PLEASE GO BACK TO THE CLASSIC GUIDE BEFORE I LOSE MY EYE SIGHT. why did they get in bed with the tv guide? I would rather read the dictionary from cover to cover than read the guide!!! talking about sensory overload!! at these prices, the least you could do is provide a comprehensive guide. FOR THE LOVE OF GOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111111 I hate it, it just garbage its not user friendly, we hate the magnifier.FOR THE LOVE OF GOD!!!!!PLEASE GO BACK TO THE CLASSIC GUIDE BEFORE I LOSE MY EYE SIGHT. why did they get in bed with the tv guide? I would rather read the dictionary from cover to cover than read the guide!!!
talking about sensory overload!! at these prices, the least you could do is provide a comprehensive guide. FOR THE LOVE OF GOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111111

]]> By: Victor J. Vigna http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-629900 Victor J. Vigna Wed, 19 Dec 2007 16:51:31 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-629900 I have one remote with cable box now both not work where I can bring cable box with remote to change or come over my home to see what wrong my self deaf need help ok Let me know soon. Victor J. Vigna I have one remote with cable box now both not work where I can bring cable box with remote to change or come over my home to see what wrong my self deaf need help ok
Let me know soon.

Victor J. Vigna

]]> By: Harris2007 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-622118 Harris2007 Thu, 13 Dec 2007 18:43:54 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-622118 The new IMG is probably the worst I have ever used. Cable, Direct TV, Dish, all have better IMGs. I have had major resets of the receiver upon deleting program content from the Hard Drive. The favorites is a joke, and doesn't allow deletion of unwanted channels. The menu system is slow and confusing. Verizon TV...alllow users to switch back to the old IMG NOW! or bye bye verizon TV. The new IMG is probably the worst I have ever used. Cable, Direct TV, Dish, all have better IMGs. I have had major resets of the receiver upon deleting program content from the Hard Drive. The favorites is a joke, and doesn’t allow deletion of unwanted channels. The menu system is slow and confusing.

Verizon TV…alllow users to switch back to the old IMG NOW! or bye bye verizon TV.

]]> By: Russelln2003 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-620307 Russelln2003 Wed, 12 Dec 2007 14:35:16 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-620307 I've noticed that in the past month or so when a commercial comes on, it is very loud. Not all commercials do this, just a few. Does anybody else have this problem. This has only happend since the new upgrade. I’ve noticed that in the past month or so when a commercial comes on, it is very loud. Not all commercials do this, just a few. Does anybody else have this problem. This has only happend since the new upgrade.

]]> By: HDTVCAMERA http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-604798 HDTVCAMERA Sun, 02 Dec 2007 14:18:33 +0000 http://www.lostremote.com/2007/07/18/a-sneak-peak-at-the-verizon-fios-20-guide/#comment-604798 If we had the option of purchasing our DVR and software you could bet that the manufacturers would never think of selling such a horrible system. I agree with all of the other comments on super slow DVR response time, horrible lay out, the lack of ability to delete channels you will never watch and other bad choices made by Verizon. I'd like to add that I don't need 100 volume selections. It takes way to long to turn the volume down when loud commercials come on. The Verizon team responsible for this upgrade should be FIRED!! If we had the option of purchasing our DVR and software you could bet that the manufacturers would never think of selling such a horrible system.

I agree with all of the other comments on super slow DVR response time, horrible lay out, the lack of ability to delete channels you will never watch and other bad choices made by Verizon.

I’d like to add that I don’t need 100 volume selections. It takes way to long to turn the volume down when loud commercials come on.

The Verizon team responsible for this upgrade should be FIRED!!

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